Help & FAQ

Browse our treatments, add your chosen service to the cart, and complete checkout. For packages or aesthetic procedures that need consultation, you may also contact us before booking.

Yes. Enter the guest name and contact details during checkout, or mention it in the order notes so our team can confirm the appointment.

You will receive an order confirmation by email. Our team may contact you via phone or WhatsApp to confirm date, time, and any preparation required for your treatment.

Please contact us at least 24 hours before your appointment to reschedule or cancel. Late cancellations may be subject to our clinic policy. Reach us through the contact page or your account if you booked while logged in.

We offer three main categories:

• SPA — facial, massage, waxing, manicure & pedicure, bridal packages, and more
• Aesthetic / Estetik — botox, filler, thread lift (benang), IV drip, skin booster, and related services
• Cosmetik — skincare, makeup, body care, and beauty products for home use

Browse by category from the menu on our homepage.

Yes, for treatments such as botox, filler, thread lift, and medical-grade boosters we recommend a consultation first. Our practitioner will assess your suitability, explain results and aftercare, and advise on pricing.

SPA treatments focus on relaxation, grooming, and skin wellness (facials, massage, waxing). Aesthetic / Estetik services are medical-aesthetic procedures performed by qualified staff for contouring, rejuvenation, and targeted concerns.

Yes. Products under our Cosmetik category can be purchased online like regular items. Add them to your cart and check out for delivery or pickup, subject to availability.

• Arrive 10–15 minutes early for registration
• Come with a clean face for facial or aesthetic treatments (minimal makeup)
• Inform us of allergies, pregnancy, medications, or recent procedures
• Avoid alcohol and blood-thinning supplements before injectable treatments if advised

Some SPA services may be adapted for pregnancy; many aesthetic procedures and certain products are not recommended. Please tell us when booking so we can suggest safe alternatives.

We accept payment methods enabled at checkout on this website (e.g. online transfer, cards, or cash on delivery where available). Package and promo pricing will be shown on the product page.

Listed prices are indicative for standard sessions. Final price may vary based on treatment area, product brand, or package customization confirmed during consultation or at the clinic.

Yes. Bridal packages, multi-session laser packages, and seasonal promos are listed under the relevant categories. Contact us for custom packages not shown online.